Frequently Asked Questions (FAQ)

Payment

How do I buy PDF standards?

Can I purchase documents as a guest?

What payment methods we accept?

How do I protect my personal and payment information?

Secure Socket Layer (SSL) Encryption: We use SSL encryption technology to ensure that all data transferred between your browser and our website is encrypted and secure. Look for the padlock icon in your browser’s address bar to verify this.
Payment Processors: We partner with reputable payment processors that adhere to strict security standards. Your payment details are securely handled by these third-party processors, and we do not store your payment information on our servers.
User Authentication: We implement user authentication mechanisms to ensure that only authorized users have access to sensitive account information. Always use a strong and unique password for your account.
Regular Security Audits: We conduct regular security audits and assessments of our systems to identify and address potential vulnerabilities.
Data Protection Policies: We have strict data protection policies and protocols in place to safeguard your personal information. These policies are regularly updated to comply with the latest data protection regulations.
Secure Transactions: When you make a purchase, your payment details are securely transmitted to our payment processor over an encrypted connection. We do not store your payment information after the transaction is completed.
Account Security: We encourage you to regularly update your password and enable two-factor authentication (2FA) if available to add an extra layer of security to your account.
Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to transparency in our data handling practices.
Customer Support: If you suspect any unauthorized activity or have security concerns, please contact our customer support team immediately. We are here to assist you in maintaining your account security.

Is it possible to cancel an order or request a refund after purchase?

Files & Download

When can I download my purchased documents?

Where can I download my purchased documents if I have purchased as a guest?

How can I open and read PDF standards?

What should I do if I can’t open the file received?

Are there any system requirements to ensure I can smoothly download and read PDF standards?

Can I access the purchased PDF standards on multiple devices?

Typically, you can access purchased PDF standards on multiple devices. Once you’ve purchased and downloaded the PDF standard file, you can copy it to other devices for reading, provided those devices support PDF file reading. Please note that some PDF standards may be subject to copyright protection or have licensing restrictions, so it’s important to use them in accordance with relevant regulations.

Any other questions?

Our world-class Customer Care team is available to assist you.

How can I get an invoice?

How can I find a specific standard I need?

Do you offer any discounts or promotions?

I can’t find the standards I’m looking for on ASME BPVC Online Store, what should I do?